The business landscape is evolving rapidly, and enterprises are looking for smarter ways to manage tasks, streamline workflows, and boost efficiency. Now, ServiceNow and NVIDIA have joined forces to deliver a game-changing solution: an AI-powered assistant poised to redefine productivity across IT, HR, and customer service functions. At the heart of this innovation is the Apriel Nemotron 15B, a large language model expertly designed for enterprise demands.
Unveiling a New Era of Collaboration
Launched at the Knowledge 2025 event, Apriel Nemotron 15B leverages the best of both worlds: NVIDIA NeMo’s advanced AI stack, open Llama Nemotron datasets, and ServiceNow’s proprietary business data. This model, trained on the high-powered NVIDIA DGX Cloud via AWS, exemplifies the next generation of enterprise AI. It doesn’t just automate, it reasons in real time and manages complex workflows, elevating organizational performance.
Efficiency Without Compromise
While many AI models boast massive parameter counts, Apriel Nemotron 15B takes a different approach. Its compact design enables faster responses and lower costs, yet it maintains the intelligence and depth required for enterprise-scale operations. This efficiency allows organizations to deploy AI agents capable of managing thousands of simultaneous workflows without overwhelming resources.
- Optimized for reasoning: Handles complex rules and makes decisions with speed and accuracy
- Cost-effective scalability: Delivers robust AI capabilities without ballooning infrastructure needs
- Contextual integration: Uses real enterprise data for relevant, actionable insights
Continuous Learning for Ongoing Improvement
At the core of this partnership is a closed-loop data flywheel. ServiceNow’s Workflow Data Fabric is tightly integrated with NVIDIA NeMo microservices, ensuring that the AI assistant continuously learns from each interaction. This means responses become more personalized and accurate over time, all while maintaining strict data security and customer control.
Tangible Benefits in the Real World
The Apriel Nemotron 15B isn’t just theoretical it is already delivering results. AstraZeneca, for instance, is leveraging these AI agents to reclaim more than 90,000 employee hours by automating support and decision-making tasks. Demonstrations highlight how these domain-specific AI agents resolve issues faster and more precisely, outperforming generic models thanks to their specialized reasoning and contextual awareness.
- Speeds up problem-solving and decision-making
- Drives measurable productivity improvements across teams
- Enhances employee satisfaction by offloading repetitive tasks
Setting a New Standard for Enterprise AI
The ServiceNow-NVIDIA alliance signals a major shift from static AI tools to dynamic, evolving platforms. With Apriel Nemotron 15B now powering ServiceNow’s Now LLM services, organizations have access to a scalable, efficient, and secure AI foundation tailored for modern enterprise challenges.
Unlocking the Future of Work
ServiceNow and NVIDIA are ushering in a new standard for AI-powered service teams. By blending cutting-edge reasoning, contextual intelligence, and continuous learning, they’re enabling organizations to reach unprecedented heights in efficiency and responsiveness. The future of enterprise productivity is here and it’s smarter than ever.
Source: NVIDIA Blog
How ServiceNow and NVIDIA Are Transforming Enterprise AI with Apriel Nemotron 15B